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QuickBooks Team

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Hi there, judy77,

 

I'm here to help ensure you're able to print paystubs.

 

If you're able to view those paystubs, but unable to print them, please perform the steps below to fix this.

 

Step 1: Use an incognito window.

 

It's likely a result of a browser error. This private window prevents your browser from storing additional cache files that maybe not letting you print paystubs. It's also a good way to check issues caused by a full cache. Please refer to this article for the supported browsers: System requirements for QuickBooks Online, QuickBooks Online Accountant, and QuickBooks Self-Employe....

 

Step 2: Delete cache and temporary internet files

 

When Step 1 works, it's recommended to clear cache and temporary internet files to optimize the browser's performance. This will also help delete the information stored in the cache.

 

Step 3: Disable pop-up blocker

 

Sometimes, certain updates will reset the pop-up blocker on your browser. Follow links below on how to turn this off:

If you're getting the same results, please refer to this article for other troubleshooting steps: Troubleshoot printing paychecks, pay stubs, and forms.

 

Keep me posted on how this goes by leaving a message in this thread. I'd be glad to help you out.

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