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Welcome and thanks for posting in the Community, @danielle21.


To ensure that I'm on the same page, may I know which specific browser you're using? There are a few factors why we get this message. It could be the plugin components are corrupted or not updated, anti-virus is blocking some of the page processes, or the browser is damaged.


In the meantime, try signing into your QuickBooks Online (QBO) account using a private browser (incognito) as a workaround.


Here's how:


  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox or Internet Explorer).
  • Control Option (Safari).


If the issue persists, I highly suggest reaching out to an IT specialist or computer technicians for further assistance.


Just in case, I'll add these articles for future reference:



I want to make sure everything is taken care of for you, so please let me know if you have any other issues or concerns. I'm always here to help. Have a good one!

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