Hi there, maddyyoung,
I'm here to help activate your payroll enhancement in QuickBooks Desktop (QBDT).
It's possible your EIN is deactivate in they system, that's why you're still unable to use the payroll service. Due to security reasons, our QuickBooks Desktop Messaging Team will pull up your account and verify this information.
To get in touch with your QBDT Messaging Team, please follow the steps outlined below:
Check out the Support hours and types link to know when to message us at a time convenient to you.
Keep me posted if there's anything else you need concerning payroll. I'm always right here to help you out.