Showing results for 
Search instead for 
Did you mean: 

Reply to message

View discussion in a popup

Replying to:
QuickBooks Team

Reply to message

Hi there, mbventuresfl,


If you mean an employee did not receive his direct deposit (DD) paycheck, you'll want to request a trace.


To do so, I recommend contacting our QuickBooks Online Payroll Care Team. They can pull up your account in a secure environment and trace DD for you.


Contact us through your product

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.
    • Get the number so you can call us when it's convenient for you.

Chat with us online

Just a heads up, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday. We will resume normal hours as soon as possible due to due to COVID-19.


If that's not the case, feel free to read through this handy article for other troubleshooting steps: Resolve Direct Deposit Issues.


Let me know how this goes by clicking the Reply button or if there's anything else you need. I'm always glad to help.

Need to get in touch?

Contact us