I have been using QB for about five years now. This is the first time I had a major problem and truly needed help. I can honestly say that this was a very trying and frustrating experience. I cannot recommend this product to anyone else. Positively the worst customer service and not worth the expense. Why send the above response to my question and make it impossible for me to reply back when I still needed help? I would have easily told you that I had already tried every suggestion I could find online, including the one you sent me. I was a Peachtree customer for over twenty years and never failed to reach someone by phone. While I eventually managed to figure out how to "talk" to someone online, even that was trying because this is a desktop application. The problem is now fixed, but I will never be the same not feel the same.