Welcome to the Community, SallyC.
To help track the misdirected direct deposit, I’ll have to gather sensitive information to pull up an account. We always value the safety of our customers’ data, so I suggest contacting our Payroll Support Team.
They can access personal data in a secure space. Aside from that, one of our specialists has tools to perform a direct deposit trace for you.
Here’s how to reach them:
The following articles contain detailed instructions on how to resolve direct deposit issues as well as steps to update and view the employee’s bank information.
Please know the Community has your back. If you need assistance while working in QuickBooks, post a comment below. I’ll get back to help further. Have a good one.