Let me route you to the right support, @fortelawncare.
Since you’re unable to see these options on your end, I’m here to help you reach our QuickBooks full-service payroll support team.
They can guide you further with the steps and help you resolved your concern. Here’s how:
In case you need additional information about setting up payroll, manage employees, pay taxes, and file tax forms using QuickBooks Online Payroll Full Service. You can check this list of articles: QuickBooks Online Payroll Full Service Hub.
You can always count on me if you have any other concerns. Take care.