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QuickBooks Team

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Hello, @countywide auto


Thanks for following the thread. 


Let's try resetting the admin password to the company file, then reset the PIN. I've included the steps below to do this. 


1. Sign in as the admin user. 

2. Open the Company menu, then choose Change Password



3. Once you've changed your password, log out of the company file and close QuickBooks. 

4. Sign back into the company file using the new admin password. 


After changing the admin password, you can now try to reset the PIN in QuickBooks. For further details, check out Change or recover forgotten/lost PIN for processing Direct deposit


As mentioned by my colleague above, if you're continuing to face issues after trying the steps above, you'll need to contact support to see if there is an issue on the back end that's causing this error to occur. They have the tools that can access your account to review further. 


Please let me know if you have additional questions or concerns. You can always reach out to the Community or me anytime you need a helping hand. Take care!





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