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Level 2

Can not use the employee section of QBs

Since I upgraded to the 2020 version of Desktop Pro, I can not longer open the employee section.  Is QBs mad, because I no longer use their payroll service?  I get an error message saying I have to update, I have tried several times.  If I try to open the employee section, I get the error message, once I click that – it is all over!  QBs shuts down. 

Prior to the update, I was able to enter employee’s information and enter payroll manually. 

I had a live person help with the original update.  I used chat to try to fix this. 


Come on QuickBooks/Intuit.  We pay for this, we should be able to use it.


Does anyone have any suggestions?


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