Hello there, Cindy B,
The payroll item on employees' paychecks will determine the information on the Form 941. I recommend contacting our QuickBooks support to check on why it populated on the form when the employee doesn't qualify for the retention credit. Here's how:
To ensure that you'll be assisted on time, check out our support hours.
Here's an article about printing Form 941 for future reference: Learn how to prepare and print Form 941, Schedule B, and Form 940.
I'll be here if you have other concerns.