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Hello there, Cindy B,


The payroll item on employees' paychecks will determine the information on the Form 941. I recommend contacting our QuickBooks support to check on why it populated on the form when the employee doesn't qualify for the retention credit. Here's how:

  1. Go to the Help menu.
  2. Click QuickBooks Desktop Help or press F1 on your keyboard.
  3. At the bottom, click Contact Us.
  4. From the Dialogue box, enter your question.
  5. Click Continue, then select Get a callback.
  6. Enter the information needed.
  7. Once done, click Confirm my call.

To ensure that you'll be assisted on time, check out our support hours.


Here's an article about printing Form 941 for future reference: Learn how to prepare and print Form 941, Schedule B, and Form 940.


I'll be here if you have other concerns.

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