Hi there, @Debbie Mattingly.
I appreciate you for letting us know about the result here in the Community. Let me help you get the support you need to get rid of the repeated information in QuickBooks Desktop.
Since you've already performed all the necessary basic troubleshooting, I suggest you proceed with contacting our QuickBooks Support Team. One of them will need to take over and provide additional steps in a more secure environment.
Let me walk you through how:
I've also attached an article you can use as reference on how to personalize a paycheck layout in QuickBooks: Customize a paycheck layout or pay stub.
Keep us posted if you have further questions about the employee information. We'll be right here to help.