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QuickBooks Team

Re: Error displaying form W-2

We appreciate the feedback, @doord.

When looking for product improvements, we always take your ideas into consideration. I recommend sharing your thoughts and suggestions to our product developers for future updates.

Here’s how: 
1.    Go to the Gear icon and select Feedback.
2.    Enter your suggestion, then click Next.
3.    Click Skip and send message.
4.    Select a Category.
5.    Hit Send message.

You can also send your feedback by going to the following link: QuickBooks Online Feature Requests. I’ll make sure to do the same on my end. 


In the meantime, please give our Customer Care Team a call for assistance in correcting your payroll liabilities. They have the necessary tools needed to perform the adjustment and pull up the account in a secure environment, which we are unable to do in this public forum. 


Here’s how to contact support:
1.    Go to: Get help with QuickBooks Online.
2.    Click contact us
3.    Select Search for something else and type-in Customer Support
4.    Hit Search.
5.    Scroll down and click Get Phone Number.

Please let me know how it goes after contacting them. If you have any follow-up questions, leave a comment below. I'm always here to help. Thanks for reaching out, I look forward to hearing from you in the near future.