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Hello bacmac15,

 

The number of users that can access your company depends on the QuickBooks Online subscription you've availed. You can check out the list below for more information:

  • QuickBooks Online Simple Start - 1 user only (Master Administrator) and 2 accountants
  • QuickBooks Online Essentials - 3 users (including the Master Administrator) and 2 accountants
  • QuickBooks Online Plus - 5 users (including the Master Administrator) and 2 accountants

Once you've maxed out the number of users, you can only select Time tracking only.

 

You can either delete other existing users or upgrade to a higher version.

 

Feel free to let me know if you need more assistance with this.

 

 

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