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Hi there,


Don't worry, I'll be happy to assist you with figuring out why you're getting that message.


A prompt like these indicates that an employee, vendor, customer, or account has been made inactive. The Audit Log report will help us identify the changes. 


Let me show you how: 

  1. From the Gear icon and choose Audit Log.
  2. Click Filter and then choose these options: 

          •    User: All User
          •    Date: All dates 
          •    Events: Show only these events 
          •    Mark a check on the Lists box. 

  3. Then, click Apply.

An asterisk before the employee's name indicates that they have been made inactive. For customers and vendors are indicated with (deleted) after their names.


Also, if there are no deleted or inactivated employee, customer or vendor and you're still getting the error, I recommend calling our Payroll Support Team. They can help you further investigate this issue. 


Here's how to contact them: 

  1. Click Help ) and select Contact us.
  2. Enter your concern, then, click Let's talk
  3. Click the Get phone number

In case you have questions, don't hesitate to leave a comment below.