I have another workaround that we can do, ianpo.
Let's use the Automated Password Reset Tool that can also help us reset the password.
Let me show you how:
Once logged in you can now manage your company file. You can check this article that will help you troubleshoot the steps I provided when prompted with messages: Use the Automated Password Reset Tool for QuickBooks Desktop.
I also suggest reaching out to us if you still can't reset and log in to your company file. Here's how:
Let me know if you need more help with your QuickBooks file.