Hi there, @shalynnesboutiqu.
QuickBooks Online (QBO) will depend on the information given by your bank. I suggest contacting the Square customer support team. They can investigate why your transactions are not importing to your QBO account.
In the meantime, let's click the Update button a couple of times to refresh the connection between your bank and QBO. Here's how.
Here's an article you can read for more details: What to do if bank transactions won’t download or there's a bank error.
Then, you might want to check this article for guidance in categorizing your bank transactions in QBO: Assign, categorize, edit, and add your downloaded banking transactions.
Let me know in the comment section below if there's anything else I can help you with.