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QuickBooks Team

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Hello and good day, fbchurch221.


Is the Export to Excel button not responding after clicking on it? If so, we can perform some basic troubleshooting steps to fix the issue. 


Let's open your account in an incognito or private browser to avoid storing the cache and cookies. 


You can use the shortcut keys below:


  • Chrome: Press Ctrl+Shift+N.
  • Internet Explorer or Firefox: Press Ctrl+Shift+P
  • Safari: Hold down Command+Shift+N.

Then, go to the report you want download and click the Export to Excel button. If it works, let's go back to your regular browser and follow the steps in this article: Clear cache and cookies.


Clearing your browser's cache can help resolve common issues in QuickBooks Online. 


In addition, you can try using a different browser to check if you can export. 


Please update me on the result by leaving a comment on this thread. I'd like to make sure everything is working on your end. Thanks.

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