The steps you tried are a good start to fix unusual behaviors like this, Nicole H.
I've got one more troubleshooting step I'd like you to try before we reach out to our phone agents. Let's refresh your QBO Mac app to fix any damaged files within the program's installation.
If you get the same result, then it's best to contact our Technical Support Team. They have more tools to check why your dashboard is only showing empty boxes instead of your company's financials.
You can always post in this forum again if you need more help. Thanks for dropping by.