Thank you for purchasing QuickBooks Desktop Payroll, Marcia.

I'll provide information to help you fix the error. By the way, this occurs when the user profile or the company file is damaged. We have a set of steps that you can follow to resolve this error. Please check this out: Unrecoverable Error General Troubleshooting Steps.

Feel free to check out the articles for payroll on the main support page.

If you have other questions, please let me know.