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QuickBooks Team

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Thanks for visiting the Community space, mnconstruction94.

Let’s sort out why there’s an asterisk in front of the employee’s name when printing a check.

While we haven’t received similar reports, let's try performing some browser troubleshooting steps to determine if this is a browser-related issue.

The first thing to do is open your QuickBooks Online account in a private browser or Chrome's incognito window. This is a feature in the web which allows you to browse without storing any data history.


Depending on the browser you're using, refer to these keyboard shortcuts:


  • Google Chrome: press Ctrl+Shift+N
  • Mozilla Firefox: press Ctrl+Shift+P
  • Internet Explorer: press Ctrl+Shift+P
  • Safari: press Command+Shift+P

If this works well, it's possible that your main browser is filled with cached data, which slows causes strange behavior of your account. To keep this from happening again, clear your browser's cache.


Once done, open your QBO company and try printing the check.

Let me know how things go once you've tried the steps. I’ll be back to assist you further. Wishing you the best.



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