Hi there, cjenkinsn411bc,
Let me get the help you need with regards to the challenges that you've encountered on your Scan Manager.
To further isolate the issue, you can follow these steps:
I'm attaching a great resource that you can check on in setting up QuickBooks Scan Manager.
However, if the issue still persist, I suggest contacting our QuickBooks Technical Support team. They'll be able to pull up your account in a secure environment and conduct further investigation to fix the problem.
Here’s how to reach them:
If you have further inquiries concerning QuickBooks Scan Manager, please let me know. I will gladly additionally help you.