Thank you for getting back to us here on the Community page, @DecaturInvestor.
I'll be sure to let our Support Team know about this and ensure you'll be getting a resolution as quickly as possible. As of now, you may get back with them and one of our support representatives will be able to open the previous case you have.
Let me know if you have any other QuickBooks or banking concerns, I'll be always here to help you. have a great day ahead!