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QuickBooks Team

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The printer settings on your Adobe Reader app might have a different set up from your QBO Desktop app, bacmac15.

 

QBO uses the Adobe's settings when printing a document, especially if you're getting a PDF copy of your transaction right before printing it. This article from Adobe's support site will walk you through the steps: https://helpx.adobe.com/acrobat/using/using-pdf-printer.html.

 

You can also reset the QBO app data in case it keeps reverting back to the default paper size . Here's how:

 

  1. Click File and select Refresh.
  2. Once done, go to Help and choose Reset App Data.

Then, log back in and print a transaction to check if everything is already working fine. Please keep me posted if you have other questions.