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Hi There 


I can share a few pointers about data deletion in QuickBooks Online (QBO).

Before I provide situations that apply to you, please keep in mind that the deletion process is irreversible.

If your account has been active for more than 60 days and you need to start from scratch, let’s cancel your account and start a new subscription. Here’s how:

To cancel your account:

  1. Log in to your QBO company at
  2. Go to the Gear icon at the top, then select Account and Settings.
  3. Select Billing & Subscription on the left.
  4. Click Cancel to the right of the Subscription status line.
  5. Follow the on-screen prompts and it’ll walk you through the rest of the process.

To start a new account:

  1. Go to
  2. Choose your country to sign up for a new account.
  3. You can use the same user ID and a password that you did previously if desired.

If your account has been active for less than 60 days and you need to start from scratch, see the steps below:

  1. Log in to your QBO company.
  2. Change the URL to include /purgecompany. Example: URL shows, change it to
  3. The next screen will provide a summary of the items to be deleted. Type the word “YES” once the data gets deleted, then select OK.
  4. Select Wipe Data once your selections are complete.

To serve as your guide, you can check out this article: Delete QuickBooks Online Data and Start From Scratch.

Resolution for Issue 'Delete QuickBooks Online data and start from scratch' available: Yes (Solved).
Source: Intuit Community forum.

Delete QuickBooks Online data and start from scratch: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.