Hello again DSG1,
QuickBooks Online allows you to match your expenses to the transactions in your bank account with a couple simple steps. It can seem a little tricky when there are overpayments involved, I can help shed some light on how to handle this transaction.
The first step is to record a bill payment for the total including the $2,000 overpayment. To do this:
Now that this bill payment has been recorded, you'll be able to match it to the bank feed transaction. The steps are:
The overpayment will now be matched to the bank transaction, and a $2,000 credit will show under that particular supplier. You can find more information about bills and matching transactions from the following Community articles:
Please let me know if you have any other questions!