Hi Emma, the case number is [removed] and I have an additional case number from yesterday [removed].
The file size is 70.8MB .
Any help in resolving this woudl be appreciated as it is incredibly frustrating, Michael who I spoke to yesterday arranged for the Engineer to call but this was after our working hours and I missed their call as i was collecting my daughter from School at the time they called. After I had held on for more than 20 minutes to speak to them on more than one occasion, they tried to call me once and when i did not pick up did not try again!!!! I tried calling their number back and it did not accept calls!
Michael has really tried to help, but all the other representatives I have spoken to have been unhelpful and unable to help progress or resolve this. There are timing issues, for the engineer to call back, I have provided my mobile and I have sat from 5.30pm until 11pm on Wednesday night this week waiting for a call that did not come! My working hours are 9am - 4pm and I have a family at home ! Other than Michael, communication and customer service has been appalling! After the call, there was no email or any update on the case! Today is friday and almost a month since I first started this process !
Thanks for any help you are able to provide, we are only in the Office until 1pm today. I can be available 7pm - 10pm tonight if that is of any help to organise a call from an Engineer!