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QuickBooks Team

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Hello there, @JenMonnin79.


This issue is already been reported. Rest assured our engineers are all hands to fix this.


In the meantime, you can access your company via a supported browser. Here's how:

  •  Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N
  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer: Ctrl + Shift + P

If it works, we’ll need to clear your browser’s cache to optimize the browser’s performance and your QBSE experience.


Otherwise, you can use a different browser.


Also, I'd suggest contacting our Customer Care Support team so you'll be added to the affected user's list.


Here's how to get in touch with them:

  1. Select Assistant from the top bar.
  2. Enter "Talk to human" until you see "I still need a human".
  3. Choose a way to connect with a live agent.

 Please let me know how it goes. I'll be here to help you further.