I know this hasn't been easy for you and your business, NomenNescio.
I recommend contacting our Customer Support Team, as they have the tools to pull up your account in a secure environment and to determine what causes this feature not working in your end.
Due to the outbreak, we have limited staffing and have reduced our hours to 6:00 A.M. -6:00 P.M. PT Mon-Fri and some products will only have chat support during this situation. Rest assured, we will resume normal hours as soon as possible.
- Open QuickBooks.
- Click Help, then choose QuickBooks Desktop Help.
- Press Contact Us.
- Enter your concern, then hit Continue.
- Select a way to connect with us: Start messaging with a support expert.
You can also use this link to connect with us: https://help.quickbooks.intuit.com.
Please take note that it may take a few minutes to connect with our agents as we are receiving a high volume of calls and messages.
In the meantime, you can check and see the new features added and update in QuickBooks, stay tuned to our new blog: The QuickBooks Blog.
Please know that the Community is always here to help you sort this out, so please don't hesitate visit us again. Have a great day!
