I am really frustrated, not only because the old templates on desktop are not in QB online but I created my own template and imported it into QB Online and it was working fine but now for 2 weeks the imported templates don't work!
They are correct in the custom styles and preview but when i create an invoice and select my template it has no format at all and all over the place. This means I am using the standard templates which don't look as good.
This is not a good way to run a business, we are not demonstrating consistency with our clients and it is unprofessional!
I have called and spoke to the online team and they have screen shared and gone through everything and said i need to delete and re-upload, done this and it has not worked.
Can anyone help?