Hi Perfect PA,
I'd agree with you, the invoice form shows the image of your business, and being consistent is really important.
You can try this one. You can create a copy of your Word template with a different file name, then upload it to QuickBooks. If you haven't done this one too, you can log in to QuickBooks in a different browser. If it works fine, you can go back to your regular browser and clear the cache. If it isn't, please try other browsers.
If the same thing happens after the steps above, please call our phone agents again, so they can take this to a different level.
We're just around if you have other questions.