Hi there, HugoTom.
Thanks for getting back to this thread and sharing additional details.
In this case, please contact our chat support teams so they can take a closer look at this and make sure that we're able to sort it out. Here's how:
- Go to the Help menu and click Contact us.
- If you can't see the Contact us button, type in a short description in the search bar.
- Click Start a chat.
In the meantime, let me share these guides to share more details about Open Banking and handling banking transactions in QBO:
Please don't hesitate to visit us again if you need anything else.
