Let's get this working, lee_osborne.
Cache helps your browser's background processes run smoothly. However, it can also cause issues when piled up. Here's how to get rid of any-cache related concerns:
If the same thing happens, contacting our Technical Support Team would be our best course of action since the troubleshooting steps didn't work. They can review the situation and provide additional steps to get this working.
Let us know how this goes so we can further review it. Have a great day!