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QuickBooks Team

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Hello, @ross_boulter.


Are you referring to our Customer Support? If so, I suggest reaching back out to them. They can assist you from where you left off with Meriam S. 


You can also tell us the concern you're having with. The Community is always here to help you. 


Here's how to reach them:

  1. Go to the Help icon to connect to a live support agent. 
  2. Provide us some information about your concern.
  3. Click on the Talk to human button. 
  4. Select the Contact Us button and provide some details about this concern, then on the  Let's talk button. 
  5. You'll now be provided options on how to connect to our Customer Support. 

Here’s more information on how to QuickBooks Online Support


You can always get back to me if you have questions or other concerns by leaving a comment below. I'm always here to assist. Have a great rest of the day.