Thanks for the update, usergerhard.
At this point, I would recommend contacting our Support team to investigate this further. You can reach them using the steps below:
- Click on Help.
- Repeatedly search for the word human.
- If asked to specify your concern, click on See examples.
- Choose I still need a human.
- Click on Contact Us and choose how you want to reach our support.
If you have other questions in mind, please let me know.
