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Level 1

Bank transactions not downloading correctly

Recently signed up for the trial version of QB online, and am a little concerned - I've connected my QB profile to my FNB account,but the transactions do not seem to download correctly. Specifically with regard to bank charges and prepaid airtime - some of these transactions seem to duplicate themselves, while others are not carried over to QB at all. Any ideas as to why this would happen and what I can do to correct it?