Let's check if this is an issue with your company file. We'll run the Verify and Rebuild data utilities to check the integrity of your file and to resolve any damaged components that cause the missing data. You can follow the steps in this article: Resolve Data Damage On Your Company File.
If the Verify utility cannot detect any issues, please get in touch with our phone agents to check this further. They have a screen-sharing tool to help them see your setup and check this thoroughly. They can also check how your time quantity is being converted to a decimal value.
Here's how to get their number:
If you have other questions, please don't hesitate to add a comment below.