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Re: Assessing Finance Charges

Great to see you here, @WOVC,


I want to make sure you get the answers you need with your company file.


Identifying corruptions or system glitch within the company file requires the expertise of our Technical Support Team. They are the ones who can access your QuickBooks account and can view the QuickBooks log file. This file records the events that occur in a software, program messages between different users and errors that produces an incorrect or unexpected result on the application.


To make sure this issue gets resolved, you can submit your company file to our Data Services Team for program diagnosis. There they can provide you the in-depth details of what's causing the error when assessing Finance Charges in QuickBooks.


Here's how to contact us:

  1. On your QuickBooks account, go to the Help menu.
  2. Click QuickBooks Desktop Help from the drop-down.
  3. In the Have a Question pop-up box, click Contact us.

That should connect you to our live support agents, @WOVC.


Please update me on how this goes. I want to ensure everything's working fine on your end. Have a good day!