Hi there, blanca garcia.
It's a pleasure to have you join us here in the Community. I'm by no means an accounting professional, but I do have some insight to provide that can help get you on the right track.
Based on the situation that you've mentioned, you may need to use a Clearing account to record these transactions. To give you an overview, you'll use this account to record the payment ($2500) and refund ($3000) which will create a negative balance of $500.
Then, to offset this and reflect the $500 on your bank statement, you'll need to write a check for this amount and apply it to the Clearing account. The steps below will guide you through the process:
Setting up the Clearing account
Recording the payment
Creating the refund
We're almost done. Now, we just need to record the $500 withdrawal. Here's how:
That should do it. However, please be sure to reach out to an accounting consultant to ensure this method is the best suit for your business. With Intuit's Find-A-ProAdvisor site, you can search for certified professionals in proximity to your ZIP code that can discuss options more personal to your business's needs.
Please let me know if you need further assistance with this, I want to make sure this is taken care of. Have a great day!