Hello there, RSActg.
Thanks for keeping us updated and for giving the steps above a try. Let me share additional steps on how we can resolve this issue with converting employee information.
Since the previous steps didn't work, let's repair your QuickBooks Desktop. This troubleshooting is mostly recommended to resolve common issues like this.
Before doing the troubleshooting steps, make sure to create a backup copy of your company file for future purposes. Now, we can run repair your QuickBooks Desktop.
Here's how to do it:
I've got you an article to know more about repairing QuickBooks: Fix QuickBooks Desktop.
Let me know how these steps works for you. Feel free to leave comment below if you have other questions I’m always here to help.