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QuickBooks Team

Re: charge on credit card

Welcome to the Community, @guesna.

Were you able to get any information on the credit card charge when you speak with support? Since this is a public forum, I’m unable to provide details in regards to concerns related to billing. 

The Community doesn’t have tools to pull up your account in a secure environment. I recommend reaching out to our Customer Care Team once more for assistance in verifying the charge.

Here’s how to get in touch with phone support: 

  1. Go to the Help menu.
  2. Choose QuickBooks Desktop Help.
  3. Tap the Contact us button. 

That should get you pointed in the right direction. 

Leave a comment below and let me know how the call goes. I’ll be on the lookout for your response.