Welcome to the Community, @guesna.
Were you able to get any information on the credit card charge when you speak with support? Since this is a public forum, I’m unable to provide details in regards to concerns related to billing.
The Community doesn’t have tools to pull up your account in a secure environment. I recommend reaching out to our Customer Care Team once more for assistance in verifying the charge.
Here’s how to get in touch with phone support:
That should get you pointed in the right direction.
Leave a comment below and let me know how the call goes. I’ll be on the lookout for your response.