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Received a Backup file QBB from a client who uses a Mac Computer.

We tried to restore the file as they have an older version than us.   In the update QB stated it had to update the file to the newer version.    We said yes and it proceeded to update until it got to about 43% and that's when a fatal error came up with code 31197 00540 on bottom of little box that came up that said fatal application?   We tried installing on other computers and the same error.   What do we do next? 

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