Hello there, @Candi2,
We don't want our customers to have a difficult experience when contacting our Data Services team and take this issue longer. We truly care in helping get this matter resolved within the possible quickest time.
Can I ask for your specific concern? This way, I can offer assistance to help fix your company file.
The Data Services team operates separately from the customer support group you're used to working with. I'd suggest checking out the status of your case by going through this link: Data Services Customer Status Information. Then, click Status Check and enter your Case # and Email so you can submit your request. For more details about this process, please see this article: Frequently Asked Questions.
I'll recount your experience here on my end so this will not happen again and make sure to pass along your feedback.
You can always come here in the Community if you have other concerns. I'll be right here to help, @Candi2.