Thanks for the quick response. Unfortunately, I had already tried this and it didn't work. Nevertheless, I tried it again ... with the same results.
Here is what comes up on the page when I click on Banking: Loan Manager --
"What does the Loan Manager do? Add a loan to track it Change information about a loan Remove a loan from the list Make a loan payment Use "What If" scenarios Print a loan report"
Please note: As I mentioned in my original post, I DID NOT upgrade. I installed QB Pro 2019 as a NEW installation. My old version was 2011 and no matter what I did, I could not get 2019 to recognize my most recent backup file so I decided to essentially start from scratch and enter accounts and current balances manually.
BTW, I have Internet Explorer version 11.829.17134.0. Also, I'm using QB for personal use, not for a business.