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Good day, wendieS.


Internet Explorer 11 (32-bit) is still the supported browser for QuickBooks Desktop. Since the issue persists, I recommend working with one of our Technical Leads. They have the tools to help rectify the error that you're getting.


  1. Go to this link
  2. Select QuickBooks Desktop.
  3. Click on Continue as a guest.
  4. Choose your QuickBooks Desktop version.
  5. Select a topic and click on Start a Message.

Let me share our Help articles page for future reference.


Reach out to us if you have any other concerns. We're here to help.

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