I'm here to provide you with more information about getting in touch with our Support team. I've provided links below to get you connected to the correct department:
Here's how to update your QuickBooks to the latest version:
When the update finishes, close and reopen QuickBooks Desktop. To install the updates, select Yes. After the install finishes, restart your computer. If you have a Payroll subscription, download the latest payroll tax table so you can process payroll in QuickBooks Desktop.
Once completed, try processing PTO again. If the issue persists, please let me know so I can assist you further! If you receive any error messages, you can provide me a screenshot or details. This will help me get a better understanding of the issue.
I'll keep an eye out for your response. Talk to you soon.