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Is it ME? Or Quickbooks support...simple question unanswered on adding a Credit Card expense

When I downloaded my credit card expenses to Quickbooks for 2019, my bank for whatever reason was unable to provide  list of my credit card purchases from 1/1/19 to 2/15/19. I called tech support to find out how I can add lines (like you would in a spreadsheet) to MANUALLY add those credit card expenses.

I was told that cannot be done and referred to a site that would convert my PDF bank downed statements to XML. That didn't work. So bottom line, I cancelled my subscription. All I needed to do was add a few lines to the Quickbooks credit card ledger. Was I given wrong advice?

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