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Level 1

Intermittent errors sending statement emails in QB Desktop for Mac 2019

We're encountering the following error intermittently when attempting to email statements from QuickBooks Desktop for Mac 2019:


"Warning: No email account has been set in Email Preferences. Please setup an email account in order to send directly from within QuickBooks."


We have a Gmail account configured in preferences and it works for sending other emails from within QuickBooks and sometimes when sending statements. This is running the latest version of QB Desktop for Mac on macOS 10.14 Mojave, connecting to a shared company file. We have tried reconfiguring Gmail in settings, repairing the company file, etc., to no avail. Sometimes it seems to be related to sending statements in bulk, but not always.


Is this a known bug? How can we resolve this?

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