Showing results for 
Search instead for 
Did you mean: 

Reply to message

View discussion in a popup

Replying to:
QuickBooks Team

Reply to message

Allow me to chime in, @009.


Since the journal entry didn't import to your file from your accountant, I recommend running a verify and rebuild on the file. This will fix any data damage the file has. Then you can send your file to your accountant again so that they can import the changes. The steps below will show you how:


  1. Go to Window and choose Close All.
  2. Navigate to the File menu, hover over Utilities, and select Verify Data.
  3. When "Your data has lost integrity," or another specific error message appears, you'll want to search the support site for instructions.
  4. Then, run a rebuild by going to FileUtilities, and pressing Rebuild Data.
  5. Back up your company files for the rebuild to start.
  6. Hit OK when you receive the message "Rebuild has completed."


Now that your file's data is rebuilt, you can send the copy to your accountant and have them import the journal entries. You may find this article helpful: Import journal entries from your accountant.


Please don't hesitate to touch base here with me if you need any additional assistance. Have a great weekend!

Need to get in touch?

Contact us