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QuickBooks Team

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Thanks for joining on this thread, @MV8.

To clarify, are you referring to subscription charges? If yes, I have to get personal data to pull up billing.

I don’t want your account information displayed in the Community for safety purposes. I suggest you get in touch with our QBO Care Team.

One of our support agents can look into your subscription in a secure space. After reviewing, they’ll explain in details about the billing.


  1. Go to the Help menu to open the Search window.
  2. Then, scroll down to choose the Contact us link.
  3. In another window, type the issue/topic in the field box and hit the Let’s talk button.
  4. Choose Start messaging or Get a callback.

I don’t want to leave you empty-handed, so I’m adding a link containing articles to help manage, change, or renew your Intuit subscriptions and add-ons: Subscription management.

Reach out to me if you need further assistance while working in QBO. I’m always ready to help and make sure you’re taken care of. Have a great rest of the day.

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