Showing results for 
Search instead for 
Did you mean: 

Reply to message

View discussion in a popup

Replying to:

Reply to message

Hello there, RMI - MD. Thanks for getting to this thread.


Let me share additional details on what we can do to restore the correct access right to the user and be able not to receive an error when doing find transactions. 


Did the admin try creating a duplicate role to the user? If not yet, we can edit the user permission in the duplicate user role we made. Let me walk you through on how to do it. Here's how:


  1. Go to the Company menu.
  2. Select Set up Users and Password and then, choose Set up Users.
  3. Within the User List, highlight the name of the user's name. Then, click Duplicate.
  4. You can change the name if you want. Then, let's enter the password twice.
  5. Select roles you'll want to add to the user. Highlight the user role and click the Add button one at a time.
  6. Once done, hit OK.


Here are the sample screenshots for additional reference:




Once done, let's verify if she's able to do a find without getting the same message. However, if duplicating the user role won't work, I would recommend giving us a short call to investigate and be able to figure out what triggers the process of why a user received an unexpected message after QuickBooks updated to the latest one.


Here's how to contact them:


  1. Click Help from the main menu.
  2. Select QuickBooks Help Desktop or press F1 on your keyboard.
  3. Enter a keyword of your concern. Let's say User Permission. 
  4. Hit Contact us. Then, follow the on-screen instruction to connect with one of our specialists.


I want to make when you contact our specialist, they'll be able to receive it. With that, I would suggest checking their work schedule, and it's availability. Go to the QuickBooks Desktop section to view all the details.


Also, you may check this article to get additional details about users and restrictions: Set Up Users and Roles


Let me know how everything goes. I'll be here in case you still need a hand with this matter. Take care and stay safe!

View solution in original post

Need to get in touch?

Contact us